Draw Your Signature (Marriage Tax Allowance Rebate)

Terms & Conditions We try to keep our Terms and Conditions simple, easy to understand and avoid too much legal jargon. That way, we hope you’ll read them in full and have a better understanding of our relationship. By using any of our services, you are agreeing to these terms and conditions. If you have any queries about what these terms and conditions mean, please contact us.
Read more

1. DEFINITIONS

1.1 In these Terms and Conditions “We”, “Us” and “Our” refer to Your Tax Rebates, a trading style of Brooksdale Ltd, with registered office at, Unit 3D, Mckenzie Ind Estate, Bird Hall Lane, Stockport, SK3 0SB.

1.2 “You” and “Your” refers to you or your nominated representative using our services on your behalf, and services provided via our website, www.yourtaxrebates.co.uk, that require you to enter personal information.

1.3 “Claim” refers to the overall process of you instructing us to recover overpaid tax from HMRC.

1.4 “Claim Form” refers to the signed instruction you have given us to act on your behalf to recover any overpaid tax from HMRC.

 

2. OUR FEES

2.1 We will receive refunds from HMRC on your behalf and deduct charges in accordance with our fee, prior to making payment to you.

2.2 Our standard fee is 36% of any refund we obtain for you.

2.3 A minimum fee of £25 will apply to any successful claim. Where the refund from HMRC does not cover this, we will not ask you to pay any additional charges and the claim will be closed. We reserve the right not to contact you in this instance.

2.4 Our charges apply to all refunds received including, but not limited to those relating to employment expenses. Please refer to the following section below for more information on this.

2.5 If a refund of tax was already in the process of being issued to you prior to you claiming with us and has subsequently been issued to us as a result of a claim you have made with us, our fee as outlined in 2.2 and 2.3 will apply on the entire refund.

2.6 If you can provide satisfactory evidence that a specific amount of money was in the process of being refunded to you by HMRC prior to you claiming with us, we will consider a partial refund of our fee but are under no obligation to do so.

2.7 If you ask us to re-issue a cheque, we have sent to You, we will charge you a £19.99 fee. Where the value of the cheque is under £19.99 you will not be required to pay us any more than the amount of the refund.  We will not charge You this fee if we have made a mistake that requires your cheque to be re-issued.

2.8 Following the issue of a refund cheque.  If we do not hear from you after a further 12 months and your cheque remains un-cashed, we will close your file and you agree that we will dispose of your refund as we see fit, including to a charity of our choice.

 3. YOUR OBLIGATIONS

3.1 You agree to co-operate with us so that we can provide the Services in accordance with our obligations.

3.2 You must grant any permissions, consents or otherwise that we need and must give us access to any and all relevant information and any other matters which we need to provide the Services.

3.3 You agree to provide the information that we ask for promptly and to make sure that this information is true, accurate, correct and complete to the best of your knowledge, including taking all the necessary steps to get this information from other sources if required.

 

4. OUR OBLIGATIONS

4.1 We will accurately process all the information you provide to us and take all actions necessary in connection with the provision of our Services as quickly as possible.

4.2 We maintain high standards of conduct in our dealings with government departments and others. We will decline to provide a Service if we believe that doing so may breach those standards. We will notify you as soon as we can if we decide not to provide a Service.

4.3 If you do not provide all the relevant information in our requested time frames when we agree to provide a Service, we cannot be held liable for the outcome of your tax refund claim.

 5. WHAT WE CLAIM BACK FOR YOU

5.1 When you make a claim with us, it is a general claim for an overpayment of tax and not a claim for a specific expense such as uniform.

5.2 We will recover any tax you have overpaid in the tax years stated on the claim form. Overpayments of tax can arise from many factors including, but not limited to:

5.2.1 Not having the correct expenses in your tax code (such as an allowance for uniform).

5.2.2 Being put on an incorrect tax code or any other coding errors.

5.2.3 Being taxed when your income was below the tax-free personal allowance.

5.2.4 Being emergency taxed in a new job.

5.3 Our fee will apply to any tax you have overpaid as a result of any of the reasons above.

 6. OUR OBLIGATIONS IN PROCESSING YOUR CLAIM

6.1 We will usually submit your claim to HMRC for processing within 10 days of your completed claim form being signed online from our website “www.yourtaxrebates.co.uk”, however we do not guarantee this. During busy periods, it may take longer than 10 days to submit your claim to HMRC.

6.2 Where further information or clarification is required in relation to any aspect of your claim, we will always try to contact you however we reserve the right to not contact you, and instead:

6.2.1 Cancel your claim.

6.2.2 Put your claim on hold indefinitely.

6.2.3 Remove any parts of your claim that are in question, before submitting it to HMRC.

6.3 We reserve the right to submit your claim to HMRC as it is and will not be held liable for any errors that result in HMRC issuing an incorrect refund of tax, or your claim being refused altogether.

6.4 We reserve the right to make any required amendments to your claim form prior to submitting it to HMRC.

6.5 Claims take an average of between 6-12 weeks to process once submitted to HMRC. This timescale is a guide only, and during HMRC busy times can take longer.

6.6 HMRC may request further information from you in order to process your claim. Where possible, we will help you with this however the ultimate responsibility to provide HMRC with any requested information is yours. We will not be responsible for any delays in your claim as a result of you not doing this.

 7. DISCLAIMER

7.1 Claim My Tax Back is not responsible for the refund of tax or the rejection of a claim where:

7.2 The customer has provided information which that is false, incorrect, inaccurate, insufficient or misleading in any way.

7.3 The customer has already applied for and/or received a refund of tax prior to making a claim with us.

7.4 The customer owes money to HMRC.

7.5 HMRC has information that is different to that provided by you.

7.6 If HMRC determine that a refund of tax has been made incorrectly and ask for it to be paid back. We are under no obligation to refund our fee in this instance however where possible, we will do so.

7.7 You are aware that you can submit a claim directly to HMRC for free however by claiming with us, you are agreeing to use our services to recover any overpaid tax to you.

 8. YOUR ESTIMATED AND ACTUAL REFUND

8.1 When you submit a claim with us, we will provide you with an estimate of the tax refund we believe we can recover for you. This estimate is not to be used as a guarantee in any way of the amount of money we can recover for you.

8.2 We will not be held liable for any instances in which the actual tax refund is below the estimated amount, or if your claim does not result in a refund at all.

 9. CANCELLING YOUR CLAIM

9.1 We reserve the right to cancel your claim at any stage, without any obligation of providing you with a reason.

9.2 You may request cancellation of your claim after we have received your signed claim form, providing the claim has not yet been submitted to HMRC. Cancellation at this point will result in a £25 cancellation charge becoming immediately due for payment.

9.3 Your claim cannot be cancelled once it has been submitted to HMRC. If you have a valid reason for cancellation at this stage, please let us know immediately. We will consider this request but are under no obligation to agree to it.

9.4 Your claim cannot be cancelled under any circumstance once it has been approved by HMRC, and a refund has been confirmed.

 10. DATA PROTECTION AND MONEY LAUNDERING

10.1 For full details of how we process your data, please refer to our Privacy Policy located at www.yourtaxrebates.co.uk/privacy 

10.2 Any personal data you provide to us will only be used to carry out our Services.

10.3 We may contact you by using any contact details you have provided. You can ask us not to send you any information on our offers or services at any time by contacting us at info@claimmytaxback.co.uk

10.4 In order for us to comply with Money Laundering Regulations, we may be required to verify your identity before we can provide the relevant service to which this legislation applies.

10.5 By making a Claim with us, you agree that we may use the services of a third-party agency in order to verify your identity. This search is similar to those performed by price comparison websites and does not impact your credit rating (although the search may be visible on your credit file).

10.6 In instances where we are not able to verify your identity, we may ask for additional documentation from you (such as passport, driving licence etc). We reserve the right to withhold any payment due to you until your identity has been confirmed.

 11. LIABILITY AND INDEMNITY

11.1 Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this clause. The total amount of our liability is limited to the total amount of Fees payable by you under the Contract.

11.2 Under no circumstances will we be held liable for any penalties you have incurred in relation to a Tax Return, if there is no agreement in place for us to file the Tax Return for you.

 12. SEVERANCE

If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

 13. LAW AND JURISDICTION

These Terms and Conditions are governed by and interpreted according to English law. All disputes arising under these Terms and Conditions are subject to the exclusive jurisdiction of the English courts.

 14. ANYTHING YOUR NOT HAPPY WITH?

Most of our clients receive an excellent service and we are proud of our commitment to quality and our dedication to customers. With thousands of clients every year, occasionally we might not get it right. Also, if you are not satisfied by any aspect of our performance, we would like to know about it. We want to put it right and prevent it from happening again

Please email complaints@yourtaxrebates.co.uk and let a member of our staff know as soon as possible. In the majority of cases, your complaint will be resolved immediately. If you wish to take it further, please follow our Complaints Process below.

Complaints Process

Inform a member of our staff that you wish to discuss your issue with our Customer Care Team. Your contact details will be taken so that we can arrange a phone call at a convenient time. Before your phone call, a member of the Customer Care Team will speak with the member of staff involved in the matter and collate our notes of the issues and decisions at each stage.

The Customer Care Team will then try to deal with the issue by; Establishing what has happened so far, and who has been involved Clarifying the nature of the complaint and what remains unresolved Clarifying what you feel would put things right When the course of action has been decided and carried out, we will confirm with you that the issue has now been resolved and the complaint is closed.

If you want to make a formal complaint instead, please write to the Senior Refund Manager at:

Your Tax Rebates, Unit 3D, Mckenzie Ind Estate, Bird Hall Lane, Stockport, SK3 0SB

Your written complaint will be acknowledged in writing within 5 working days of its receipt. The reply will include information about how the issues raised will be dealt with, and a written commitment to send a formal, written, response within a further 21 working days.

Privacy Policy This privacy policy governs the manner in which Your Tax Rebates and trading name of Brooksdale Limited collects, uses, maintains and discloses information collected from users (each, a “User”) of the Your Tax Rebates website (“Site”). This privacy policy applies to the Site and all products and services offered by Your Tax Rebates.
Read more

1. Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill in a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, postal address and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

2. Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about how the User connects to our Site, such as the operating system and the internet service provider they use and other similar information.

3. Web browser cookies

Our Site may use “cookies” to enhance the User experience. The User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

4. How we use collected information

Your Tax Rebates may collect and use Users personal information to improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.

5. How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information and data stored on our Site.

6. Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

7. Third party websites

Users may find advertising or other content on our Site that links to the sites and services of our partners and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

8. Advertising

Adverts appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

9. Changes to this privacy policy

Your Tax Rebates has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

10. Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

11. Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Your Tax Rebates
Unit 3D
McKenzie Ind Estate
Bird Hall Lane
Stockport
SK3 0SB

Email: info@yourtaxrebates.co.uk